At aee99 Responsible Gaming — Your control, your call

1. What Is Responsible Gaming and Why It Matters

Responsible gaming means enjoying gaming as a form of entertainment — not as a way to make money. At aee99, we believe every player should be aware of their limits and that gaming should never have a negative impact on personal life, family, or financial wellbeing.

Millions of people around the world enjoy online gaming every day, and when done responsibly, it is a healthy form of entertainment. But when gaming gets out of control, it becomes a problem. That is why aee99 is committed to fostering a culture of responsible play.

Our responsible gaming policy rests on three core pillars — awareness, protection, and support. If you ever feel that gaming is affecting your life, our tools and support team are here to help.

2. How to Recognize Signs of Addiction

Gaming addiction can develop gradually, so recognizing the early signs is essential. aee99 encourages you to assess yourself honestly. Ask yourself the following questions:

If two or more of the warning signs above apply to you, do not wait — reach out to our support team right away. Your personal information will be kept completely confidential.

3. Smart Budget Management

Financial discipline is the most important part of responsible gaming. Managing your budget properly at aee99 will keep gaming enjoyable at all times. Remember — only wager money that you can afford to lose without affecting your daily life.

• Set a monthly gaming budget: Set aside a fixed amount each month for gaming and stick to it. This budget should be no more than 5% of your total income.
• Use a separate gaming account: Using a separate mobile banking account or wallet for gaming makes it easier to track spending and keeps your main savings safe.
• Withdraw your winnings: When you win a significant amount, withdraw it — resist the urge to put all of it back into play.
• Don't chase your losses: Set a loss limit and stop playing once you reach it. Chasing losses in hopes of winning back your money almost always leads to bigger losses.
• Limit both your time and money: Beyond budgeting, set a daily time limit for how long you play. Keeping to a time limit also helps you stay within your financial limits.

4. How to Set Limits — aee99 Tools

Aee99 offers a range of practical responsible gaming tools that you can use directly from your account. These tools help keep your gaming experience safe and in control.

• Deposit limit: Set a maximum deposit amount on a daily, weekly, or monthly basis. Limit decreases take effect immediately; increases require a 24-hour waiting period.
• Session Time Limit: Set a maximum duration for each gaming session. Once the time is up, you will be logged out automatically.
• Loss Limit: Decide in advance the maximum amount you are willing to lose in a given period. Once that limit is reached, your account will automatically stop accepting new bets.
• Cooling-off period: Take a temporary break of 24 hours to 30 days. During this period you will not be able to log in, but your account balance will remain safe.
• Reality Check Notifications: A pop-up will appear at regular intervals to let you know how long you have been playing and your current wins and losses.

5. Self-Exclusion Feature

If you feel you need a long-term break from gaming, aee99's self-exclusion tool is here for you. It is one of the most powerful steps you can take toward responsible play.

6. Protection of Minors

Aee99 strictly prohibits anyone under 18 from gaming on the platform. Our KYC verification process ensures that only adults can register.

• Age Verification: Age is verified at registration using a national ID or passport. Accounts belonging to anyone under 18 are immediately closed.
• Family Protection Tools: Use parental control software on your device. Tools like Net Nanny or Qustodio can block children from accessing online gaming sites.
• Keep your account details private: Never leave your login credentials, password, or payment details where children can access them.
• Build Awareness: Have an open conversation with younger family members about the risks of online gaming and explain why it is strictly for adults.

7. Support & Contact

Overcoming a gaming addiction can feel overwhelming, but you don't have to face it alone. The aee99 support team is available 24 hours a day. You can also reach out to the following professional services:

• aee99 support email: [email protected] — email us with any issue and we'll get back to you within 24 hours.
• Live Chat: Get instant support through the platform's live chat option.
• National Mental Health Helpline (Bangladesh): Kaan Pete Roi — 01779-554391 (Mon–Fri, 9:00 AM–11:00 PM).
• Gamblers Anonymous Bangladesh: A support community of like-minded people where you can share your experiences.